Will Service Providers come to my home?

Yes. Zusia’s® certified Service Providers make house calls! They’ll come to your office too. See our Service Referral Center. Our ten stage assessment process is designed to ensure that the people who come to your home are people Dr. Jackie would welcome in her home.

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Will I save time and energy by using Zusia’s® Service Referral Center?

Time and energy are important issues for everyone, but these issues are particularly significant for people with disabilities. Before Zusia®, consumers with disabilities went from store to store, agency to agency, and  from website to website, to find what they need. And, if  product quality was unacceptable, they invested more time and energy in returning what was purchased. Irresponsible, unreliable…

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Why focus Zusia’s™ resources on people with disabilities?

We want to invest Zusia® energy and talent in people with disabilities, a community that is both underserviced and overburdened. In fact, our company evolved from the personal experience of our CEO, Dr. Jackie, with medical illness and disability. Zusia® doesn’t have a “disability test” to determine the disability status of our Members,  but all of our services are selected for their…

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What kind of people are selected by Zusia™ to provide personal services?

We want the people who provide services in your home to be the kind of people we welcome in our homes: skilled workers who are honest, considerate and reliable. In order to identify these positive qualities, Zusia™ documents legal status and references. Zusia™ also conducts background checks using independent companies.  Our unique education program represents Zusia’s™ extraordinary efforts to ensure…

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What is the role of member feedback in evaluating Zusia’s™ Service Providers?

Like other companies, we request feedback from our Members. However, Zusia™ aspires to a higher standard. Each Silver and Gold Member receives personal, individual contact information from one of our Team members in order to to facilitate easy and direct communication with Zusia™. If you have a problem, we want to know. (We also welcome positive reactions!) Unlike other companies, Zusia™ doesn’t…

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What is the purpose of Zusia’s™educational seminars for Service Providers?

Zusia’s™ commitment to our Members does not end at their home’s front door, as it does with the service providers who arrive from  many other companies.  We educate Zusia’s™ certified Service Providers in order to improve the quality of their service. Our focus is on knowledge relevant to the gracious and proficient provision of service to people with disabilities. Despite our…

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What is the purpose of Zusia’s® Service Referral Center?

We find practical resources for coping with limitations so that people who  live with the constraints of medical illness and disability can get on with the rest of their lives. Disability can confine an individual, but disability should never define an individual.

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